Here to help keep those precious memories alive through memorial jewellery, Memory bears,
Bears and other items out of your loved ones clothing & Personalised photo gifts.
Mumma Bears Cherished Memories
For this reason we do ask for you to provide as much detail as to how you would like the finishing result to look. If there is a specific design or specific way you would like the ashes/hair etc to be set inside then please leave us a message in the Special requests box when choosing colours and effects, alternatively you can email us within 24 hrs. This can include things like:
1. Wanting the ashes floating on top, but just in the middle of the stone so you can still see the colour around it.
2. If the item is a heart shape for example and you would like the ashes placed around one side of the heart as a highlight.
3. Hair placed in a line, Hair fanned out etc.
If none of the above is stated at checkout or in an email within 24hrs then ashes will be scattered throughout.
Returns & Refund Policy
Given the personal nature of each piece we create, all completed orders are non refundable unless the item you receive is:
1. Not the item you ordered.
2. Arrives with a stone missing or broken.
We cannot be held responsible for colour differences, if you receive your order and the colour is a bit different to what you thought then we cannot be held responsible for this due to screen resolutions and colour differences, however if you asked for a pink heart and you received a blue heart (which has never happened) then you would be entitled to a refund or correction whichever you choose.
Likewise, if you ask for ashes to be visible/encased, or ask for a bit of sparkle which you later regret, we cannot be held responsible. So PLEASE PLEASE PLEASE do your research before hand, have a look at the options available, take a look at our galleries, and fill out the form with as much information as possible, and should you still be unsure, we are always here to advise. If you have seen a design online which you would like us to replicate, then email a picture to us at info@mummabears.com.
Should you be dissatisfied with your order please contact us via email immediately as we will always do our best to help.